Frequently asked questions

We estimate how long your home takes from the number of bedrooms and bathrooms, then charge our hourly rate for that time. Add-ons like the oven are a flat fee on top. You see the total before you book, and it doesn't change unless you ask us to do more.

No. Regular cleans continue until you tell us to stop, and you can skip a single visit or cancel the whole plan from your account. There is no minimum term and no exit fee.

We invoice after each clean by email, payable within 7 days by bank transfer. Nothing is taken at the time of booking. Card payment is coming.

Yes. Move a visit, skip one, or add an extra from your account up to 24 hours beforehand. Inside 24 hours give us a ring and we'll do what we can.

That's the intention, and it's why we ask for a regular slot. If your cleaner is sick or on holiday we'll send a colleague rather than cancel — you'll know in advance who is coming.

Yes. Every cleaner is Garda vetted before their first job, and we verify their right to work in Ireland. Garda vetting isn't legally required for domestic cleaning, but we're handing someone your house key, so we do it anyway.

Employed. They're on our payroll with PAYE and PRSI, paid above the national minimum wage, and covered by our insurance. It costs us more than using self-employed contractors, and it's the reason we can hold a standard and cover sickness.

No, and most of our customers aren't. You can leave a key with us, use a key safe, or let us in through a concierge. You'll be asked for entry details once you're signed in — never over email or a web form.

Yes, everything is included — products, cloths, hoover. If you'd prefer we use your own products (allergies, stone worktops, a preference for something unscented), just tell us.

Your cleaner works through a written checklist in our app and ticks each item off. You get before-and-after photos and the completed checklist after every visit.

We carry €6.5m public liability insurance. Tell us as soon as you notice and we'll handle it. Your cleaner is also asked to report anything they break themselves — we'd much rather hear it from them first.

Tell us within 48 hours and we'll come back and put it right at no charge. If you'd still rather not continue after that, we'll refund the visit.

Alarm codes and key locations are encrypted in our database and are never visible to us in plain text in normal operation. Your cleaner can only see them for a job assigned to them, and only within twelve hours either side of that job. Every single time somebody views them, it's logged with their name and the time.

The office, and the cleaner assigned to your clean — during the window around that clean. A cleaner who leaves us cannot access any customer address. This is enforced by our database, not by a policy document.

In the EU, on servers inside the European Economic Area. Job photos are deleted automatically after 90 days. You can ask us for a copy of everything we hold, or ask us to delete it, at any time.